Shipping policy

1. WHERE WE SHIP

Currently, we ship to addresses within South Africa only.

We do not offer international shipping at this time. International shipping will be added soon – stay tuned for updates.

2. SHIPPING RATES

Shipping costs are calculated at checkout based on:

  • Your delivery location

  • The size and weight of your order

  • The shipping method you select

You will see the exact shipping cost before you complete your purchase.

3. ORDER PROCESSING TIME

Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays) after we receive your order and payment confirmation.

You will receive a confirmation email once your order has been dispatched.

4. DELIVERY TIMES

Estimated delivery times are:



Shipping Method Estimated Delivery Time
Standard Shipping 3–7 business days
Express Shipping (where available) 1–3 business days

Please note:

  • Delivery times are estimates only – not guarantees

  • Delays may occur due to carrier issues, weather, or public holidays

  • We are not responsible for delays caused by third‑party couriers

5. ORDER TRACKING

Once your order has been dispatched, we will send you a tracking number via email so you can monitor your delivery.

If you haven't received a tracking number within 5 business days of placing your order, please contact us at blazeparkentertainment@gmail.com.

6. FAILED DELIVERIES

If a delivery fails because:

  • The address provided was incorrect or incomplete

  • No one was available to receive the parcel

  • You refused to accept the parcel

You may be charged for re‑shipping costs. If the parcel is returned to us, we will contact you to arrange re‑delivery at your expense.

7. PICKUPS

We do not offer in‑person pickups at this time. All orders are shipped via courier.

8. DAMAGED OR LOST PARCELS

  • If your parcel is damaged upon arrival, please take photos and contact us within 48 hours of delivery at blazeparkentertainment@gmail.com.

  • If your parcel is lost, we will work with the courier to investigate. If the courier confirms loss, we will either refund you or send a replacement, depending on stock availability.

Please note: We are not liable for parcels that are lost or damaged after we have handed them to the courier. However, we will do our best to assist you.

9. CONTACT US

For any shipping‑related questions, please reach out:

📧 blazeparkentertainment@gmail.com
📞 072 347 4627
🌐 blazeparkent.store