Refund policy

1. RETURNS (Physical Products)

We want you to love what you buy from us. If you're not completely satisfied, you have 14 days from the date you receive your item to request a return – not 30 days. This shorter window is standard for small businesses and helps protect your cash flow.

To be eligible for a return, your item must be:

  • In the same condition you received it – unworn, unused, with original tags attached

  • In its original packaging

  • Accompanied by proof of purchase (order confirmation or receipt)

To start a return, contact us at:
📧 blazeparkentertainment@gmail.com

Returns must be sent to:
687 Block H, Soshanguve, Pretoria, 0152

Important: Items sent back without prior authorisation will not be accepted.

2. DAMAGES AND ISSUES

Please inspect your order immediately upon delivery. If your item is defective, damaged, or incorrect, contact us within 7 days of receiving it. We'll evaluate the issue and work with you to make it right – whether that's a replacement, exchange, or refund.

We will cover return shipping costs for damaged or incorrect items.

3. NON‑RETURNABLE ITEMS (Clear Exceptions)

These items cannot be returned or refunded, unless they arrive damaged or defective:

  • Event tickets – all ticket sales are final (see Section 6 below)

  • Sale items – discounted merchandise is sold as‑is

  • Gift cards – non‑refundable

  • Custom or personalised products – anything made specifically for you

  • Perishable goods – not applicable (we don't sell these)

4. EXCHANGES

If you need a different size or colour, the fastest way is to:

  1. Return your original item following the process above

  2. Place a new order for the item you want

We process exchanges within 7 business days of receiving your return.

5. REFUNDS (Physical Products)

Once we receive and inspect your return, we'll notify you whether your refund is approved. If approved:

  • Refunds will be processed to your original payment method (PayFast, Yoco, etc.)

  • You'll receive the refund within 10 business days of approval

  • Bank processing times may add a few extra days

If more than 15 business days have passed since we approved your refund and you haven't received it, contact us at blazeparkentertainment@gmail.com.

6. EVENT TICKETS – NO REFUNDS

All event ticket sales are final.

We do not offer refunds for event tickets unless the event is cancelled or postponed by us. If an event is postponed, your ticket remains valid for the rescheduled date. If an event is cancelled, you will be refunded the face value of your ticket.

Ticket Transfers: You may transfer your ticket to someone else. Please email us at least 24 hours before the event with the new attendee's name and email address.

7. MEMBERSHIPS

BLAZE PARK memberships are ongoing subscriptions. You may cancel at any time – cancellation takes effect at the end of your current billing cycle. No partial refunds will be issued for unused membership periods.

8. CUSTOMER SUPPORT

For any questions about returns, refunds, or exchanges, contact us:
📧 blazeparkentertainment@gmail.com
📞 072 347 4627

We typically respond within 24‑48 business hoursKey Differences From Your Original